When a developer turns over the management of a property to an owner’s association, a turnover report is typically required. At MHA we understand the sensitivity of these reports from both perspectives.
As an owner, you want to make sure your property was constructed well and you received what you paid for. As a developer/contractor, you take pride in your work and want to close out the project so the new owners are happy, furthering your reputation.
We have been involved with turnover studies from both perspectives – working for the owner’s association or for the developer/contractor. In both cases, we know that the success of a turnover requires a company that understands the plans, understands the building code, can grasp changes that may have occurred during construction, and can identify real issues.
The danger in this process, for both parties, is when turnover reports are wrong. From either perspective, having a report that inaccurately identifies issues can draw out a time-consuming process and complicate your ability to resolve any real issues.